Methodological note 3
1 Materiality matrix 5
performance indicators 6
2.1 Energy 6
2.2 Greenhouse gas emissions 13
2.3 Water 19
2.4 Waste 21
2.5 Mobility 26
2.6 Certificates 27
3.1 Health and safety 37
3.2 Diversity of employees 38
3.3 Training and development 38
3.4 New hires and turnover 39
Local Value Creation and Development Program
4.1 Local value creation 41
4.2 Development programs 43
5 Customer satisfaction and
well-being indicators 44
6 Governance indicators 46
6.1 Governance bodies 46
6.2 Appointment 46
6.3 Conflicts of interest 47
6.4 Business Ethics Practices 47
Chapter 3 of Klépierre’s 2021 Universal Registration Document describes the Group’s environmental and social activities in accordance with the six main sectoral and international standards: the Global Reporting Initiative (GRI) standards, European Public Real Estate Association (EPRA) Sustainability Best Practices Recommendations (sBPRs), French Council of Shopping Centers (CNCC), CSR reporting guide, the United Nations (UN) Sustainable Development Goals (SDGs), the Task Force on Climate-related Financial Disclosures (TCFD) and the Sustainability Accounting Standards Board (SASB). While Chapter 3 presents the Group’s progress towards achieving its Act for Good® Corporate Social Responsibility (CSR) strategy, centered on its most significant key performance indicators, the Group has decided to create this supplement containing all of its non-financial data. This provides a more comprehensive quantitative view of Klépierre’s CSR performance and is in line with the expectations of the main non-financial agencies, Environmental, Social and Governance (ESG) investors and other stakeholders.
The majority of indicators included in this report are those prescribed by the aforementioned EPRA sBPRs, which is the Reference Code for Real estate companies in Europe. Additional indicators are included that do not fall under the EPRA sBPRs, but are considered significant for the Group.
For all sectors of energy, climate change, waste, water and transport indicators, the reporting period corresponds to 12 rolling months from October 1 of the previous year to September 30 of the current year (i.e. from October 1, 2020 to September 30, 2021 for the 2021 reporting period). Social impact indicators, such as Net Promoter Score data, suppliers and the initiatives carried out by the shopping centres, are also provided over the same period. All other indicators (including construction certifications, human resources data, etc.) are calculated on the calendar year, i.e. from January 1, 2021 to December 31, 2021 for the 2021 reporting period.
The scope reported makes it possible to assess the CSR impact of the building portfolio over a 12 month period. It reflects the impacts of management, renovation and arbitration policies (acquisitions and disposals). In 2021, it included:
• All shopping centers owned and managed by Klépierre (116 assets);
• Shopping centers not owned by Klépierre but managed by the Group on behalf of third parties, whose operating data is available (6 active, all in France);
• Shopping centers owned by Klépierre but not managed by a third party part, for which operating data is available (8 assets: two in France, three in Greece, two in Italy and one in Turkey).
Shopping centers acquired and managed by the Group are included within the scope from the first full year after acquisition. Immovable development projects are not included in the reporting scope during development or construction, but are included from the first full year following their delivery.
This configuration may vary slightly for assets managed on behalf of third parties parties. Depending on the case, Klépierre may have full management electricity, for example, but be billed by a third party (hypermarket, etc.) for fuel consumption. Waste can also be collected by a third party (such as as a local authority) on a lump sum basis, for example. Some of them configurations can hinder the collection of reliable quantitative data and lead the Group to exclude the corresponding shopping centers of the scope reported for certain indicators. Generally, only centers that Klépierre manages in full ownership and totally controls the energy, water and waste consumption data are included in the reported scope, explains the difference in coverage rates between the different indicators.
Coverage rates are expressed in terms of total value of centers owned and managed (since the values of centers not owned but managed only are unavailable); these rates are available for each table, in the chart legends.
A comparable scope is used to assess changes in performance over a identical scope on a comparable basis and reflects the Group’s capacity manage and optimize its asset portfolio. It excludes the impact of acquisitions and disposals and includes all shopping centers owned and managed for at least 24 months. However, this excludes purchases centers acquired or completed during the year, as well as those not managed over the entire period. 2021 comparable scope represented 99.9% of the Group’s portfolio as of December 31, 2021.
Finally, when assets are excluded from the scope of a given indicator, they are indicated in the footnotes to the tables and graphs in this chapter.
Units of measure
• The portfolio coverage rates are mainly expressed as a percentage of the value of the underlying assets (as opposed to the number of assets, for example) to better reflect their contribution to the Group’s overall portfolio;
• Data on energy, carbon and water are presented in raw terms
(kWh, tCO2e, m3) for volume assessment purposes, and as ratios (gross value divided by floor area or footfall) to discern the performance of the assets on each of the given subjects.
Additional clarifications on topics
• Energy efficiency and greenhouse gas emissions of the areas served and shared equipment: consumption intensity and energy performance indicators expressed in kWh or kWh/m². reflect heating and the air conditioning consumption of the parts served, which include common areas of shopping centers and private spaces (shops, storage rooms, etc.) connected to shared equipment without submetering systems;
• Greenhouse gas emissions are presented using the “localized” method and market-based methods. For location-based data, emission factors used in the calculations come from the ADEME’s GHG assessment database (average national factors). For market-based data, emission factors come directly from each energy supplier;
• For energy and water consumption, the Group uses meter readings data (as opposed to invoices) to ensure shorter data collection and greater relevance;
• When Klépierre does not own or manage the head office buildings, busy, the associated consumption data is not included in this report;
• Water consumption corresponds to drinking water consumption the entire building concerned (common areas and private areas), and is determined excluding water used for heat pumps;
• Development projects included in the 2021 reporting scope correspond to projects delivered during the year, except for carbon data, including emissions related to the construction of the project are spread over the years of the corresponding work;
• All key indicators are calculated on the basis of real and exhaustive data.
This information has been verified by Deloitte as part of the work described in the independent auditor’s report on the consolidated non-financial statement presented in the management report, included in Chapter 3 of Klépierre’s 2021 Universal Registration Document.
The Group’s broader objective of maximizing its value creation requires it ensure that its actions are as targeted as possible. This ambition of realizing value is the driving force behind Klépierre’s desire to identify all environmental, societal and social issues and focus on the most importants ; he is also motivated by the desire to bring his actions in accordance with the recommendations of French law, the G4 guidelines of the the Global Reporting Initiative (GRI) and the EPRA sBPRs.
In 2013, Klépierre carried out a first “materiality analysis” – a commonly used tool to identify and classify non-financial issues an organization – which highlighted the 20 environmental, societal issues and social issues having a significant impact on the Group’s performance.
Four years later, changing challenges, the speed of societal changes and the Group’s growing ambition led Klépierre to repeat the exercise.
Thus, in 2017, the Group worked on updating its materiality To analyse. For the first time, this process was led in collaboration by a panel of internal and external stakeholders, which brought together the materiality matrix presented below. The 20-member panel included
representatives of Klépierre’s main stakeholders: retailers, investors, human resources and CSR experts, scientists, NGOs, local authorities, etc It also included representatives of the Group: members of the Board, the Chief Operating Officer, two operational staff and the team in charge of CSR.
Methodology: the internal and external stakeholders of the panel were a questionnaire covering 38 pre-identified issues to assess the materiality of these issues. The methodology used includes two components: the importance of the issue and its classification as a risk or opportunity for the Company; these two components are combined to produce the final grade for each problem. To this end, participants assessed the importance of the stakes as follows: “very important”, “important”, “moderately important” or “not very important” (this accounted for 75% of the rating), and they ranked the top ten issues in terms of risk or opportunities for Klépierre (representing 25% of the rating). The main the risks and opportunities are represented in the materiality matrix below.
This allows Klépierre to prioritize its issues and to reason in terms of priorities.
RESULTS: THE STAKEHOLDER PANEL IDENTIFIED THE FOLLOWING CSR PRIORITIES FOR KLÉPIERRE:
Issues involving major risks
• business ethics
• Respect for human rights
• Customer health and safety
• Outsourcing and responsible purchasing
• Partnerships with retailers
• Local economic development
• Dialogue with stakeholders
• Renewable energy
• Circular economy
The issues offering the greatest opportunities
The Group’s commitments are presented in Chapter 3 of Klépierre’s 2021 Universal Registration Document and the KPIs are detailed throughout. this supplement.